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(Criou página com '== Introduction == Ticket is one of the means of support of the game, sometimes the most used. Not only serves as support but also to make complaints, ask questions, report bugs, among others. Before we start the tutorial, we will highlight the special rules of Tickets. == Rules == '''• Art. 1 .u.''' Because of the high costs of maintaining the game online, people who contribute to the development of the game through donations will have priority in support. If the...')
 
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== Introduction ==  
== Introduction ==  


Ticket is one of the means of support of the game, sometimes the most used. Not only serves as support but also to make complaints, ask questions, report bugs, among others. Before we start the tutorial, we will highlight the special rules of Tickets.
The '''Ticket System''' is an essential tool for players seeking assistance. Whether it's to report a concern, seek clarification, or identify in-game anomalies, this is your go-to method. But first, let's familiarize you with some key guidelines.


== Rules ==  
== Guidelines ==  


'''• Art. 1 .u.''' Because of the high costs of maintaining the game online, people who contribute to the development of the game through donations will have priority in support. If the values received through donation are insufficient to hold the servers online, they can be turned off. <br />
'''• Art. 1.u.''' Maintaining our game online involves significant costs. Thus, we prioritize support for those who generously back us through donations.<br />
'''• Art. 1.v''' Accounts with '''bans''' or involved in '''irregularities''' and that do not contribute to maintain the game ONLINE, that is, did not make donations in the last '''60 days''', '''will not have support nor tickets answered.''' <br />
'''• Art. 1.v.''' Accounts with bans or that have breached our rules, and have not donated in the past 60 days, might not receive ticket responses.''' <br />
'''• Art. 1.x.2.''' Closed tickets can not be reopened. If the user has already had the answer (positive or not), reopening the ticket may result in banning the account (minimum period of 7 days to suspend the account), the same will occur with tickets that violate the rules. <br />
'''• Art. 1.x.2.''' Please avoid reopening closed tickets. Doing so may result in an account ban lasting a minimum of one week. Violating ticket guidelines will have similar consequences.<br />
'''• Art. 1.x.3.''' When the ticket is related to bugs the situation is passed to the programmer and placed on a correction list, there is no deadline to be resolved (if it can be solved). Denunciations are investigated in order of gravity, they will not have an answer of the punishment imposed to the offender. Tickets contesting BANISHMENT will only be answered if the ban is reviewed (withdrawn), if the team decides that the BAN continues the ticket will have no response. Ticket and email are not "chats", reopening issues and / or closed tickets will result in banishment. <br />
'''• Art. 1.x.3.''' Stumbled upon a bug? Rest assured; we will forward it to our technical team. However, resolution times may vary. When reporting violations, know that we act based on severity and might not always provide detailed follow-ups. Challenging a ban? We will respond only if there is a reconsideration. Please note that tickets are not casual conversation channels; inappropriate use may lead to penalties.<br />
'''• Art. 1.x.4''' Images to assist the ticket should be hosted on the Internet, the ticket should contain the description of the situation and the link of the image.
'''• Art. 1.x.4.''' If you have an image to support your ticket, ensure it is hosted online, and do provide the link in your submission.


== Where the tickets are ==
== Accessing the Ticket System ==


The support system via Ticket is directly from the game's official website: '''support.pokexgames.com'''
Navigate to the official [https://support.pokexgames.com/#/login PokeXGames website] and log in.


You must access the website and log in to your account, you will see the option corresponding to the ticket system, as shown below.
Once authenticated, the ticket system will be readily available for your use. Refer to our provided visual guide if needed.
<center>[[Arquivo:Ticket eng 1.png|link=Tutoriais:Ticket System]]</center>
<center>[[Arquivo:Ticket eng 1.png|link=Tutoriais:Ticket System]]</center>


== Creating a ticket ==
== Creating a Ticket: A Quick Guide ==


You'll now be on the main page of the system, which lists all tickets already created by your account. The next step will be to click on "Create Ticket", according to the image below.
Now that you are oriented with the system, let's delve into ticket creation. Upon logging in, you will be presented with a history of your prior tickets. To initiate a new request, simply select "Create Ticket".
<center>[[Arquivo:Ticket eng 2.png|link=Tutoriais:Ticket System]]</center>
<center>[[Arquivo:Ticket eng 2.png|link=Tutoriais:Ticket System]]</center>


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