Ticket System: mudanças entre as edições

Ticket System (ver código-fonte)

Edição das 20h32min de 24 de agosto de 2023

364 bytes removidos , 24 de agosto de 2023

→‎Creating a Ticket

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@@ Linha 18: / Linha 18: @@
 <center>[[Arquivo:Ticket eng 1.png|link=Tutoriais:Ticket System]]</center>
-== Creating a Ticket ==
+== How to Create a Ticket ==
+Now that you are oriented with the system, let's delve into ticket creation. You are currently on the system's main page, where you will see all the tickets your account has initiated. To start a new one, simply click '''Create Ticket'''.
-Now that you are oriented with the system, let's delve into ticket creation. Upon logging in, you will be presented with a history of your prior tickets. To initiate a new request, simply select "Create Ticket".
 <center>[[Arquivo:Ticket eng 2.png|link=Tutoriais:Ticket System]]</center>
-The ticket should be made this way:
+Here's how to fill it out:
-'''• Title:''' Where you should put the title in a simple and specific way. Example: Irregular Name.
+'''Title:''' Keep it straightforward and descriptive. For instance: Illegal Name. This ensures the support team quickly grasps the issue without confusion.
-'''• Message:''' This is the content of the Ticket, as if it were an email, here you must report the subject, with all the details, and also avoid the use of many slang or spelling mistakes, as this ends up complicating when interpreting your Ticket . '''''Art. 1.x.4''' Images to assist the ticket should be hosted on the Internet, the ticket should contain the description of the situation and the link of the image.''
+'''Message:''' Treat this like an email. Detail the issue and avoid slang or typos to ensure clarity. Also, any accompanying images should be uploaded online. Make sure to include a brief description and the image link in your ticket.
 <center>[[Arquivo:Ticket eng 3.png|link=Tutoriais:Ticket System]]</center>
-=== Choosing the Ticket type ===
+=== Deciding the Ticket's Category ===
+To designate a category for your ticket, click on '''Choose''' and make a selection.
-To choose the type of ticket, that is, the area to which it will be sent, you must click on '''Choose''' and select the desired type.
 <center>[[Arquivo:Ticket_Options.png|link=Tutoriais:Ticket System]]</center>
-*'''Game Question:''' Section designed only to answer questions about the game.
+*'''Game Question:''' For all game-related questions.
-*'''Diamonds:''' Section designed to address issues regarding donations.
+*'''Diamonds:''' Focusing on donation-related topics.
-*'''Bug:''' Section designed to report bugs. Usually, bugs are preferably reported in-game using the command ctrl+R. However, there are cases where the GM instructs the player to use the Ticket System.
+*'''Bug:''' Spot a glitch? Here's where you report. Typically, in-game issues are reported using the CTRL + R key command. In certain cases, our support team might ask you to use this ticket system instead.
-*'''Reporting:''' Section designed to make reports about all irregularities within the game, as long as under the rules. There are situations that must first be reported to the GM in-game; some other cases, only by Ticket. When in doubt about a situation, report in-game (Ctrl+R).
+*'''Reporting:''' Seen something off in the game? Report here, but always in line with our rules. While some incidents can be reported in-game to our support team, others are best addressed here. Unsure? Use the in-game Report System (CTRL + R).
-*'''Account issues:''' Section designed to address account issues, the content that can be addressed is very broad. Some examples: Name irregularity, login problems, account recovery without e-mail, among others. Note: This area is also for requesting creator awards.
+*'''Account Issues:''' A catch-all for account troubles, from name irregularities, login woes, to email-less account recovery. You can also request content creator rewards here.
-*'''Tutor Complaint:''' Section designed to make a complaint about the attitude of a tutor, presenting evidence.
+*'''Tutor Complaint:''' Had an experience with a tutor? Share it, with evidence.
-*'''Bans:''' Section for questions and objections about bans in the account.
+*'''Bans:''' If you have questions or concerns about bans, here's your spot.
-After filling all the available fields, just press the blue button "OK".
+Once everything's in order, hit that blue '''OK''' button.
 == Checking Ticket Status ==