Ticket System: mudanças entre as edições

== Introduction ==  

The '''Ticket System''' is an essential tool for players seeking assistance. Whether it's to report a concern, seek clarification, or identify in-game anomalies, this is your go-to method. But first, let's familiarize you with some key guidelines.

== Guidelines ==  

* '''Art. 1.x.3.''' Stumbled upon a bug? Rest assured; we will forward it to our technical team. However, resolution times may vary. When reporting violations, know that we act based on severity and might not always provide detailed follow-ups. Challenging a ban? We will respond only if there is a reconsideration. Please note that tickets are not casual conversation channels; inappropriate use may lead to penalties.<br />

* '''Art. 1.x.4.''' If you have an image to support your ticket, ensure it is hosted online, and do provide the link in your submission.

== Accessing the Ticket System ==

Once authenticated, the ticket system will be readily available for your use. Refer to our provided visual guide if needed.

== How to Create a Ticket ==

Now that you are oriented with the system, let's delve into ticket creation. You are currently on the system's main page, where you will see all the tickets your account has initiated. To start a new one, simply click '''Create Ticket'''.  

Here's how to fill it out:

'''Message:''' Treat this like an email. Detail the issue and avoid slang or typos to ensure clarity. Also, any accompanying images should be uploaded online. Make sure to include a brief description and the image link in your ticket.

=== Deciding the Ticket's Category ===

To designate a category for your ticket, click on '''Choose''' and make a selection.

* '''Game Question:''' For all game-related questions.

Once everything's in order, hit that blue '''OK''' button.

== Checking Your Ticket Status ==

Do you want to see if your ticket has been answered? Just hop back into your account and select the '''Ticket''' option. You'll see the ticket you submitted there.

Hit the '''View''' button and you'll get all the details about your ticket – its number, when you sent it, and what you wrote.

Once there's a reply, the ticket status will show as closed. You can check this from the same screen we talked about.

You can read the ticket's response and see when it was given, all by clicking on '''View'''.

== How to Attach Images or Videos to Your Ticket ==

'''1.''' Go to the [https://imgur.com Imgur website]. Then click on '''New post'''.

'''2.''' Next up, pick the image or video you want to upload. Hit the '''Choose Photo/Video''' button.

'''3.''' Once your upload's done, you'll see an '''Upload Complete!''' message (please give it a sec or two — or maybe a bit longer if the file's big or your internet's slow).

'''4.''' All set! Just click on '''Copy link''' to grab the link of your upload.

'''5.''' Now paste (CTRL + V) that link into your ticket.