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| The '''Ticket System''' is an essential tool for players seeking assistance. Whether it's to report a concern, seek clarification, or identify in-game anomalies, this is your go-to method. But first, let's familiarize you with some key guidelines. | | The '''Ticket System''' is an essential tool for players seeking assistance. Whether it's to report a concern, seek clarification, or identify in-game anomalies, this is your go-to method. But first, let's familiarize you with some key guidelines. |
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| == Guidelines ==
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| * '''Art. 1.u.''' Maintaining our game online involves significant costs. Thus, we prioritize support for those who generously back us through donations.<br />
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| * '''Art. 1.v.''' Accounts with bans or that have breached our rules, and have not donated in the past 60 days, might not receive ticket responses.''' <br />
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| * '''Art. 1.x.2.''' Please avoid reopening closed tickets. Doing so may result in an account ban lasting a minimum of one week. Violating ticket guidelines will have similar consequences.<br />
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| * '''Art. 1.x.3.''' Stumbled upon a bug? Rest assured; we will forward it to our technical team. However, resolution times may vary. When reporting violations, know that we act based on severity and might not always provide detailed follow-ups. Challenging a ban? We will respond only if there is a reconsideration. Please note that tickets are not casual conversation channels; inappropriate use may lead to penalties.<br />
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| * '''Art. 1.x.4.''' If you have an image to support your ticket, ensure it is hosted online, and do provide the link in your submission.
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