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<center>[[Arquivo:Ticket eng 1.png|link=Tutoriais:Ticket System]]</center> | <center>[[Arquivo:Ticket eng 1.png|link=Tutoriais:Ticket System]]</center> | ||
== | == How to Create a Ticket == | ||
Now that you are oriented with the system, let's delve into ticket creation. You are currently on the system's main page, where you will see all the tickets your account has initiated. To start a new one, simply click '''Create Ticket'''. | |||
<center>[[Arquivo:Ticket eng 2.png|link=Tutoriais:Ticket System]]</center> | <center>[[Arquivo:Ticket eng 2.png|link=Tutoriais:Ticket System]]</center> | ||
Here's how to fill it out: | |||
''' | '''Title:''' Keep it straightforward and descriptive. For instance: Illegal Name. This ensures the support team quickly grasps the issue without confusion. | ||
''' | '''Message:''' Treat this like an email. Detail the issue and avoid slang or typos to ensure clarity. Also, any accompanying images should be uploaded online. Make sure to include a brief description and the image link in your ticket. | ||
<center>[[Arquivo:Ticket eng 3.png|link=Tutoriais:Ticket System]]</center> | <center>[[Arquivo:Ticket eng 3.png|link=Tutoriais:Ticket System]]</center> | ||
=== | === Deciding the Ticket's Category === | ||
To designate a category for your ticket, click on '''Choose''' and make a selection. | |||
<center>[[Arquivo:Ticket_Options.png|link=Tutoriais:Ticket System]]</center> | <center>[[Arquivo:Ticket_Options.png|link=Tutoriais:Ticket System]]</center> | ||
*'''Game Question:''' | *'''Game Question:''' For all game-related questions. | ||
*'''Diamonds:''' | *'''Diamonds:''' Focusing on donation-related topics. | ||
*'''Bug:''' | *'''Bug:''' Spot a glitch? Here's where you report. Typically, in-game issues are reported using the CTRL + R key command. In certain cases, our support team might ask you to use this ticket system instead. | ||
*'''Reporting:''' | *'''Reporting:''' Seen something off in the game? Report here, but always in line with our rules. While some incidents can be reported in-game to our support team, others are best addressed here. Unsure? Use the in-game Report System (CTRL + R). | ||
*'''Account | *'''Account Issues:''' A catch-all for account troubles, from name irregularities, login woes, to email-less account recovery. You can also request content creator rewards here. | ||
*'''Tutor Complaint:''' | *'''Tutor Complaint:''' Had an experience with a tutor? Share it, with evidence. | ||
*'''Bans:''' | *'''Bans:''' If you have questions or concerns about bans, here's your spot. | ||
Once everything's in order, hit that blue '''OK''' button. | |||
== Checking Ticket Status == | == Checking Ticket Status == |