Ticket System - Histórico de revisão

Vicsz: /* Guidelines */

2024-09-17T19:41:53Z

Guidelines

← Edição anterior		Edição das 19h41min de 17 de setembro de 2024
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	The '''Ticket System''' is an essential tool for players seeking assistance. Whether it's to report a concern, seek clarification, or identify in-game anomalies, this is your go-to method. But first, let's familiarize you with some key guidelines.		The '''Ticket System''' is an essential tool for players seeking assistance. Whether it's to report a concern, seek clarification, or identify in-game anomalies, this is your go-to method. But first, let's familiarize you with some key guidelines.


	~~== Guidelines ==~~

	* '''Art. 1.u.''' Maintaining our game online involves significant costs. Thus, we prioritize support for those who generously back us through donations.<br />
	* '''Art. 1.v.''' Accounts with bans or that have breached our rules, and have not donated in the past 60 days, might not receive ticket responses.''' <br />
	* '''Art. 1.x.2.''' Please avoid reopening closed tickets. Doing so may result in an account ban lasting a minimum of one week. Violating ticket guidelines will have similar consequences.<br />
	* '''Art. 1.x.3.''' Stumbled upon a bug? Rest assured; we will forward it to our technical team. However, resolution times may vary. When reporting violations, know that we act based on severity and might not always provide detailed follow-ups. Challenging a ban? We will respond only if there is a reconsideration. Please note that tickets are not casual conversation channels; inappropriate use may lead to penalties.<br />
	* '''Art. 1.x.4.''' If you have an image to support your ticket, ensure it is hosted online, and do provide the link in your submission.

Vicsz em 18h09min de 4 de abril de 2024

2024-04-04T18:09:49Z

← Edição anterior		Edição das 18h09min de 4 de abril de 2024
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	Once authenticated, the ticket system will be readily available for your use. Refer to our provided visual guide if needed.		Once authenticated, the ticket system will be readily available for your use. Refer to our provided visual guide if needed.
	<center>[[Arquivo:Ticket eng 1.png\|link=~~Tutoriais:Ticket System~~]]</center>		<center>[[Arquivo:Ticket eng 1.png\|link=]]</center>


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	Now that you are oriented with the system, let's delve into ticket creation. You are currently on the system's main page, where you will see all the tickets your account has initiated. To start a new one, simply click '''Create Ticket'''.		Now that you are oriented with the system, let's delve into ticket creation. You are currently on the system's main page, where you will see all the tickets your account has initiated. To start a new one, simply click '''Create Ticket'''.

	<center>[[Arquivo:Ticket eng 2.png\|link=~~Tutoriais:Ticket System~~]]</center>		<center>[[Arquivo:Ticket eng 2.png\|link=]]</center>

	Here's how to fill it out:		Here's how to fill it out:
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	'''Message:''' Treat this like an email. Detail the issue and avoid slang or typos to ensure clarity. Also, any accompanying images should be uploaded online. Make sure to include a brief description and the image link in your ticket.		'''Message:''' Treat this like an email. Detail the issue and avoid slang or typos to ensure clarity. Also, any accompanying images should be uploaded online. Make sure to include a brief description and the image link in your ticket.

	<center>[[Arquivo:Ticket eng 3.png\|link=~~Tutoriais:Ticket System~~]]</center>		<center>[[Arquivo:Ticket eng 3.png\|link=]]</center>


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	To designate a category for your ticket, click on '''Choose''' and make a selection.		To designate a category for your ticket, click on '''Choose''' and make a selection.

	<center>[[Arquivo:Ticket_Options.png\|link=~~Tutoriais:Ticket System~~]]</center>		<center>[[Arquivo:Ticket_Options.png\|link=]]</center>

	* '''Game Question:''' For all game-related questions.		* '''Game Question:''' For all game-related questions.
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	Do you want to see if your ticket has been answered? Just hop back into your account and select the '''Ticket''' option. You'll see the ticket you submitted there.		Do you want to see if your ticket has been answered? Just hop back into your account and select the '''Ticket''' option. You'll see the ticket you submitted there.

	<center>[[Arquivo:Ticket eng 5.png\|link=~~Tutoriais:Ticket System~~]]</center>		<center>[[Arquivo:Ticket eng 5.png\|link=]]</center>

	Hit the '''View''' button and you'll get all the details about your ticket – its number, when you sent it, and what you wrote.		Hit the '''View''' button and you'll get all the details about your ticket – its number, when you sent it, and what you wrote.

	<center>[[Arquivo:Ticket eng 8.png\|link=~~Tutoriais:Ticket System~~]]</center>		<center>[[Arquivo:Ticket eng 8.png\|link=]]</center>

	Once there's a reply, the ticket status will show as closed. You can check this from the same screen we talked about.		Once there's a reply, the ticket status will show as closed. You can check this from the same screen we talked about.

	<center>[[Arquivo:Ticket eng 7.png\|link=~~Tutoriais:Ticket System~~]]</center>		<center>[[Arquivo:Ticket eng 7.png\|link=]]</center>

	You can read the ticket's response and see when it was given, all by clicking on '''View'''.		You can read the ticket's response and see when it was given, all by clicking on '''View'''.

	<center>[[Arquivo:Ticket eng 6.png\|link=~~Tutoriais:Ticket System~~]]</center>		<center>[[Arquivo:Ticket eng 6.png\|link=]]</center>


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	'''1.''' Go to the [https://imgur.com Imgur website]. Then click on '''New post'''.		'''1.''' Go to the [https://imgur.com Imgur website]. Then click on '''New post'''.
	<center>		<center>
	[[Arquivo:78cc5e17-415a-4bd7-b787-2f70edd0ad5e_(1).jpg\|800px\|link=~~Tutoriais:Sistema_de_Ticket~~]]		[[Arquivo:78cc5e17-415a-4bd7-b787-2f70edd0ad5e_(1).jpg\|800px\|link=]]
	</center>		</center>
	'''2.''' Next up, pick the image or video you want to upload. Hit the '''Choose Photo/Video''' button.		'''2.''' Next up, pick the image or video you want to upload. Hit the '''Choose Photo/Video''' button.
	<center>		<center>
	[[Arquivo:2imgur.jpg\|300px\|link=~~Tutoriais:Sistema_de_Ticket~~]]		[[Arquivo:2imgur.jpg\|300px\|link=]]
	</center>		</center>
	'''3.''' Once your upload's done, you'll see an '''Upload Complete!''' message (please give it a sec or two — or maybe a bit longer if the file's big or your internet's slow).		'''3.''' Once your upload's done, you'll see an '''Upload Complete!''' message (please give it a sec or two — or maybe a bit longer if the file's big or your internet's slow).
	<center>		<center>
	[[Arquivo:Imgur3.png\|400px\|link=~~Tutoriais:Sistema_de_Ticket~~]]		[[Arquivo:Imgur3.png\|400px\|link=]]
	</center>		</center>
	'''4.''' All set! Just click on '''Copy link''' to grab the link of your upload.		'''4.''' All set! Just click on '''Copy link''' to grab the link of your upload.
	<center>		<center>
	[[Arquivo:Imgur4.png\|400px\|link=~~Tutoriais:Sistema_de_Ticket~~]]		[[Arquivo:Imgur4.png\|400px\|link=]]
	</center>		</center>
	'''5.''' Now paste (CTRL + V) that link into your ticket.		'''5.''' Now paste (CTRL + V) that link into your ticket.

Renee: /* How to Attach Images or Videos to Your Ticket */

2024-01-15T14:22:11Z

How to Attach Images or Videos to Your Ticket

← Edição anterior		Edição das 14h22min de 15 de janeiro de 2024
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	'''1.''' Go to the [https://imgur.com Imgur website]. Then click on '''New post'''.		'''1.''' Go to the [https://imgur.com Imgur website]. Then click on '''New post'''.
			<center>
	[[Arquivo:78cc5e17-415a-4bd7-b787-2f70edd0ad5e_(1).jpg\|800px\|link=Tutoriais:Sistema_de_Ticket]]		[[Arquivo:78cc5e17-415a-4bd7-b787-2f70edd0ad5e_(1).jpg\|800px\|link=Tutoriais:Sistema_de_Ticket]]
			</center>
	'''2.''' Next up, pick the image or video you want to upload. Hit the '''Choose Photo/Video''' button.		'''2.''' Next up, pick the image or video you want to upload. Hit the '''Choose Photo/Video''' button.
			<center>
	[[Arquivo:2imgur.jpg\|300px\|link=Tutoriais:Sistema_de_Ticket]]		[[Arquivo:2imgur.jpg\|300px\|link=Tutoriais:Sistema_de_Ticket]]
			</center>
	'''3.''' Once your upload's done, you'll see an '''Upload Complete!''' message (please give it a sec or two — or maybe a bit longer if the file's big or your internet's slow).		'''3.''' Once your upload's done, you'll see an '''Upload Complete!''' message (please give it a sec or two — or maybe a bit longer if the file's big or your internet's slow).
			<center>
	[[Arquivo:Imgur3.png\|400px\|link=Tutoriais:Sistema_de_Ticket]]		[[Arquivo:Imgur3.png\|400px\|link=Tutoriais:Sistema_de_Ticket]]
			</center>
	'''4.''' All set! Just click on '''Copy link''' to grab the link of your upload.		'''4.''' All set! Just click on '''Copy link''' to grab the link of your upload.
			<center>
	[[Arquivo:Imgur4.png\|400px\|link=Tutoriais:Sistema_de_Ticket]]		[[Arquivo:Imgur4.png\|400px\|link=Tutoriais:Sistema_de_Ticket]]
			</center>
	'''5.''' Now paste (CTRL + V) that link into your ticket.		'''5.''' Now paste (CTRL + V) that link into your ticket.


	== Final Remarks ==		== Final Remarks ==

Vicsz em 23h34min de 14 de janeiro de 2024

2024-01-14T23:34:22Z

← Edição anterior		Edição das 23h34min de 14 de janeiro de 2024
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			[[Arquivo:PT-BR.png\|link=Sistema de Ticket]] [[Arquivo:ES.png\|link=Sistema de Ticket (ES)]]

	== Introduction ==		== Introduction ==

Dabura em 20h13min de 19 de outubro de 2023

2023-10-19T20:13:24Z

← Edição anterior		Edição das 20h13min de 19 de outubro de 2023
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	<center>[[Arquivo:Ticket eng 6.png\|link=Tutoriais:Ticket System]]</center>		<center>[[Arquivo:Ticket eng 6.png\|link=Tutoriais:Ticket System]]</center>


	== How to Attach Images or Videos to Your Ticket ==		== How to Attach Images or Videos to Your Ticket ==

Dabura em 20h12min de 19 de outubro de 2023

2023-10-19T20:12:50Z

← Edição anterior		Edição das 20h12min de 19 de outubro de 2023
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	== Introduction ==		== Introduction ==

	The '''Ticket System''' is an essential tool for players seeking assistance. Whether it's to report a concern, seek clarification, or identify in-game anomalies, this is your go-to method. But first, let's familiarize you with some key guidelines.		The '''Ticket System''' is an essential tool for players seeking assistance. Whether it's to report a concern, seek clarification, or identify in-game anomalies, this is your go-to method. But first, let's familiarize you with some key guidelines.


	== Guidelines ==		== Guidelines ==
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	* '''Art. 1.x.3.''' Stumbled upon a bug? Rest assured; we will forward it to our technical team. However, resolution times may vary. When reporting violations, know that we act based on severity and might not always provide detailed follow-ups. Challenging a ban? We will respond only if there is a reconsideration. Please note that tickets are not casual conversation channels; inappropriate use may lead to penalties.<br />		* '''Art. 1.x.3.''' Stumbled upon a bug? Rest assured; we will forward it to our technical team. However, resolution times may vary. When reporting violations, know that we act based on severity and might not always provide detailed follow-ups. Challenging a ban? We will respond only if there is a reconsideration. Please note that tickets are not casual conversation channels; inappropriate use may lead to penalties.<br />
	* '''Art. 1.x.4.''' If you have an image to support your ticket, ensure it is hosted online, and do provide the link in your submission.		* '''Art. 1.x.4.''' If you have an image to support your ticket, ensure it is hosted online, and do provide the link in your submission.


	== Accessing the Ticket System ==		== Accessing the Ticket System ==
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	Once authenticated, the ticket system will be readily available for your use. Refer to our provided visual guide if needed.		Once authenticated, the ticket system will be readily available for your use. Refer to our provided visual guide if needed.
	<center>[[Arquivo:Ticket eng 1.png\|link=Tutoriais:Ticket System]]</center>		<center>[[Arquivo:Ticket eng 1.png\|link=Tutoriais:Ticket System]]</center>


	== How to Create a Ticket ==		== How to Create a Ticket ==
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	<center>[[Arquivo:Ticket eng 3.png\|link=Tutoriais:Ticket System]]</center>		<center>[[Arquivo:Ticket eng 3.png\|link=Tutoriais:Ticket System]]</center>


	=== Deciding the Ticket's Category ===		=== Deciding the Ticket's Category ===
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	Once everything's in order, hit that blue '''OK''' button.		Once everything's in order, hit that blue '''OK''' button.


	== Checking Your Ticket Status ==		== Checking Your Ticket Status ==
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	'''5.''' Now paste (CTRL + V) that link into your ticket.		'''5.''' Now paste (CTRL + V) that link into your ticket.


	== Final Remarks ==		== Final Remarks ==

Dabura: /* Final Remarks */

2023-08-24T20:58:33Z

Final Remarks

← Edição anterior		Edição das 20h58min de 24 de agosto de 2023
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	* Please, one ticket at a time. If you send multiple tickets on the same issue, we might close them without replying, or get to them later.		* Please, one ticket at a time. If you send multiple tickets on the same issue, we might close them without replying, or get to them later.
	* Wrongly categorized tickets? They might not get a reply. They'll either be closed by our team or labeled as irregular.		* Wrongly categorized tickets? They might not get a reply. They'll either be closed by our team or labeled as irregular.
	* Got an issue with a ban? Don't use the "Game Question" section, head over to "Account Issue".		* Got an issue with a ban? Don't use the "Game Question" section; head over to "Account Issue".
	* Remember: it's super important to go through our ticket guidelines.		* Remember: it's super important to go through our ticket guidelines.

Dabura: /* Final Remarks */

2023-08-24T20:58:25Z

Final Remarks

← Edição anterior		Edição das 20h58min de 24 de agosto de 2023
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	* Please, one ticket at a time. If you send multiple tickets on the same issue, we might close them without replying, or get to them later.		* Please, one ticket at a time. If you send multiple tickets on the same issue, we might close them without replying, or get to them later.
	* Wrongly categorized tickets? They might not get a reply. They'll either be closed by our team or labeled as irregular.		* Wrongly categorized tickets? They might not get a reply. They'll either be closed by our team or labeled as irregular.
	* Got an issue with a ban? Don't use the ~~Queries~~ section, head over to Account ~~Issues~~.		* Got an issue with a ban? Don't use the "Game Question" section, head over to "Account Issue".
	* Remember: it's super important to go through our ticket guidelines.		* Remember: it's super important to go through our ticket guidelines.

Dabura: /* How to Attach Images or Videos to Your Ticket */

2023-08-24T20:56:43Z

How to Attach Images or Videos to Your Ticket

← Edição anterior		Edição das 20h56min de 24 de agosto de 2023
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	[[Arquivo:2imgur.jpg\|300px\|link=Tutoriais:Sistema_de_Ticket]]		[[Arquivo:2imgur.jpg\|300px\|link=Tutoriais:Sistema_de_Ticket]]

	'''3.''' Once your upload's done, you'll see an "Upload Complete!" message (please give it a sec or two — or maybe a bit longer if the file's big or your internet's slow).		'''3.''' Once your upload's done, you'll see an '''Upload Complete!''' message (please give it a sec or two — or maybe a bit longer if the file's big or your internet's slow).

	[[Arquivo:Imgur3.png\|400px\|link=Tutoriais:Sistema_de_Ticket]]		[[Arquivo:Imgur3.png\|400px\|link=Tutoriais:Sistema_de_Ticket]]

Dabura em 20h56min de 24 de agosto de 2023

2023-08-24T20:56:24Z

← Edição anterior		Edição das 20h56min de 24 de agosto de 2023
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	== Guidelines ==		== Guidelines ==

	'''• Art. 1.u.''' Maintaining our game online involves significant costs. Thus, we prioritize support for those who generously back us through donations.<br />		* '''Art. 1.u.''' Maintaining our game online involves significant costs. Thus, we prioritize support for those who generously back us through donations.<br />
	'''• Art. 1.v.''' Accounts with bans or that have breached our rules, and have not donated in the past 60 days, might not receive ticket responses.''' <br />		* '''Art. 1.v.''' Accounts with bans or that have breached our rules, and have not donated in the past 60 days, might not receive ticket responses.''' <br />
	'''• Art. 1.x.2.''' Please avoid reopening closed tickets. Doing so may result in an account ban lasting a minimum of one week. Violating ticket guidelines will have similar consequences.<br />		* '''Art. 1.x.2.''' Please avoid reopening closed tickets. Doing so may result in an account ban lasting a minimum of one week. Violating ticket guidelines will have similar consequences.<br />
	'''• Art. 1.x.3.''' Stumbled upon a bug? Rest assured; we will forward it to our technical team. However, resolution times may vary. When reporting violations, know that we act based on severity and might not always provide detailed follow-ups. Challenging a ban? We will respond only if there is a reconsideration. Please note that tickets are not casual conversation channels; inappropriate use may lead to penalties.<br />		* '''Art. 1.x.3.''' Stumbled upon a bug? Rest assured; we will forward it to our technical team. However, resolution times may vary. When reporting violations, know that we act based on severity and might not always provide detailed follow-ups. Challenging a ban? We will respond only if there is a reconsideration. Please note that tickets are not casual conversation channels; inappropriate use may lead to penalties.<br />
	'''• Art. 1.x.4.''' If you have an image to support your ticket, ensure it is hosted online, and do provide the link in your submission.		* '''Art. 1.x.4.''' If you have an image to support your ticket, ensure it is hosted online, and do provide the link in your submission.

	== Accessing the Ticket System ==		== Accessing the Ticket System ==
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	<center>[[Arquivo:Ticket_Options.png\|link=Tutoriais:Ticket System]]</center>		<center>[[Arquivo:Ticket_Options.png\|link=Tutoriais:Ticket System]]</center>

	*'''Game Question:''' For all game-related questions.		* '''Game Question:''' For all game-related questions.

	*'''Diamond:''' Focusing on donation-related topics.		* '''Diamond:''' Focusing on donation-related topics.

	*'''Bug:''' Spot a glitch? Here's where you report. Typically, in-game issues are reported using the CTRL + R key command. In certain cases, our support team might ask you to use this ticket system instead.		* '''Bug:''' Spot a glitch? Here's where you report. Typically, in-game issues are reported using the CTRL + R key command. In certain cases, our support team might ask you to use this ticket system instead.

	*'''Report:''' Seen something off in the game? Report here, but always in line with our rules. While some incidents can be reported in-game to our support team, others are best addressed here. Unsure? Use the in-game Report System (CTRL + R).		* '''Report:''' Seen something off in the game? Report here, but always in line with our rules. While some incidents can be reported in-game to our support team, others are best addressed here. Unsure? Use the in-game Report System (CTRL + R).

	*'''Account Issue:''' A catch-all for account troubles, from name irregularities, login woes, to email-less account recovery. You can also request content creator rewards here.		* '''Account Issue:''' A catch-all for account troubles, from name irregularities, login woes, to email-less account recovery. You can also request content creator rewards here.

	*'''Tutor Complaint:''' Had an experience with a tutor? Share it, with evidence.		* '''Tutor Complaint:''' Had an experience with a tutor? Share it, with evidence.

	*'''Banishments:''' If you have questions or concerns about bans, here's your spot.		* '''Banishments:''' If you have questions or concerns about bans, here's your spot.

	Once everything's in order, hit that blue '''OK''' button.		Once everything's in order, hit that blue '''OK''' button.

	== Checking Ticket Status ==		== Checking Your Ticket Status ==

			Do you want to see if your ticket has been answered? Just hop back into your account and select the '''Ticket''' option. You'll see the ticket you submitted there.

	~~To know if your Ticket has already had an answer you must return to your Account and click on the Ticket option. Now you will be able to see the ticket created, as shown in the image below.~~
	<center>[[Arquivo:Ticket eng 5.png\|link=Tutoriais:Ticket System]]</center>		<center>[[Arquivo:Ticket eng 5.png\|link=Tutoriais:Ticket System]]</center>

	~~By clicking on~~ the '''View''' ~~option~~ you ~~can check~~ all ~~Ticket related data you have created, such as~~ the number, ~~opening date~~ and ~~its contents~~.		Hit the '''View''' button and you'll get all the details about your ticket – its number, when you sent it, and what you wrote.

	<center>[[Arquivo:Ticket eng 8.png\|link=Tutoriais:Ticket System]]</center>		<center>[[Arquivo:Ticket eng 8.png\|link=Tutoriais:Ticket System]]</center>

	~~After the response of the ticket~~, ~~the situation of~~ the ticket will ~~change to~~ closed. To check~~, just go back to~~ the same screen ~~previously reported, as in the example:~~		Once there's a reply, the ticket status will show as closed. You can check this from the same screen we talked about.

	<center>[[Arquivo:Ticket eng 7.png\|link=Tutoriais:Ticket System]]</center>		<center>[[Arquivo:Ticket eng 7.png\|link=Tutoriais:Ticket System]]</center>

	~~Note that it is now possible to~~ read ~~the response of~~ the ticket~~, as well as the date of the~~ response, by clicking ~~the~~ '''View''':		You can read the ticket's response and see when it was given, all by clicking on '''View'''.

	<center>[[Arquivo:Ticket eng 6.png\|link=Tutoriais:Ticket System]]</center>		<center>[[Arquivo:Ticket eng 6.png\|link=Tutoriais:Ticket System]]</center>

	== Attach ~~image/video~~ to Ticket==		== How to Attach Images or Videos to Your Ticket ==

			Here's a quick guide to help you add images or videos to your ticket:

	'''1.''' ~~Access~~ the ~~imgur (~~https://imgur.com). Then click on '''New post'''~~, as shown in the image:~~		'''1.''' Go to the [https://imgur.com Imgur website]. Then click on '''New post'''.

	[[Arquivo:78cc5e17-415a-4bd7-b787-2f70edd0ad5e_(1).jpg\|800px\|link=Tutoriais:Sistema_de_Ticket]]		[[Arquivo:78cc5e17-415a-4bd7-b787-2f70edd0ad5e_(1).jpg\|800px\|link=Tutoriais:Sistema_de_Ticket]]

	'''2.''' ~~The next step is to choose your~~ image ~~and/~~or video ~~for~~ upload. ~~To do this, click on~~ '''Choose Photo/Video'''~~, as shown in the image:~~		'''2.''' Next up, pick the image or video you want to upload. Hit the '''Choose Photo/Video''' button.

	[[Arquivo:2imgur.jpg\|300px\|link=Tutoriais:Sistema_de_Ticket]]		[[Arquivo:2imgur.jpg\|300px\|link=Tutoriais:Sistema_de_Ticket]]

	'''3.''' ~~When everything is ready~~, ~~the message ''~~'Upload Complete!''~~' will show up, as shown in the image:~~		'''3.''' Once your upload's done, you'll see an "Upload Complete!" message (please give it a sec or two — or maybe a bit longer if the file's big or your internet's slow).

	[[Arquivo:Imgur3.png\|400px\|link=Tutoriais:Sistema_de_Ticket]]		[[Arquivo:Imgur3.png\|400px\|link=Tutoriais:Sistema_de_Ticket]]

	~~(The process can take a few seconds or minutes, depending on the size of the image/video and your internet).~~		'''4.''' All set! Just click on '''Copy link''' to grab the link of your upload.

	'''4.''' ~~Ready~~! ~~Now just copy the link of your image/video by clicking~~ '''Copy link'''~~, as shown in~~ the ~~image:~~

	[[Arquivo:Imgur4.png\|400px\|link=Tutoriais:Sistema_de_Ticket]]		[[Arquivo:Imgur4.png\|400px\|link=Tutoriais:Sistema_de_Ticket]]

	'''5.''' ~~Finally, add the copied link to the ticket~~ (~~'''Ctrl~~ + V~~'''~~).		'''5.''' Now paste (CTRL + V) that link into your ticket.

	~~== Notes ==~~

	~~'''•''' Open only one ticket, if you open several tickets on the same subject~~ your ~~tickets will be closed without any answer, or will be left to be answered later.~~

	~~'''•''' Tickets in wrong area will have no answer, the~~ ticket ~~will only be closed by a team member or be considered as irregular~~.

	~~'''•''' Do not open tickets about bans in the Doubts area, use the Account Problems area.~~		== Final Remarks ==

	'''~~•''' It is very~~ important ~~that you read the Ticket rules carefully~~.		* Please, one ticket at a time. If you send multiple tickets on the same issue, we might close them without replying, or get to them later.
			* Wrongly categorized tickets? They might not get a reply. They'll either be closed by our team or labeled as irregular.
			* Got an issue with a ban? Don't use the Queries section, head over to Account Issues.
			* Remember: it's super important to go through our ticket guidelines.